What is Claim Listing feature?

The claim listing feature in Listeo allows users to claim ownership of existing listings on your directory website. This feature enhances user engagement and ensures the accuracy of the directory information by allowing listing owners to manage and update their listings, and also allows you to monetize it as you can enable paid claims and integrate it with Listing Packages

You will find settings in Listeo Core → Claim Listings Options

Available options:

  1. Enable Paid Claims option – adds package option so any user that claims the listing has to pay first for package to get it
  2. Allow registration in Claim Listing popup – by default packages are for logged in users, but if you want to allow anyone to claim the package, enable that option, it will add registration fields (based on Listeo Core -> Registration) to your claim form and new users will be registered during the claim process
  3. Add File Upload option to claim listing form – if you need your users to upload additional document to verify ownership enable that option, then the uploaded file will be attached to claim request
  4. Exclude packages from claim selection –  by selecting any of those items you will exclude them from Claim package option, in case you maybe don’t want to claim listings with free packages etc.

There’s also long list of option for emails, as each action regarding the claim status etc can sent email notification, so be sure to check those settings in Listeo Core → Claim Listings Options

Each listing shows Claim button in the sidebar that opens a popup with form.

How it Works

  1. Claim Submission: Users can submit a claim for ownership of a listing by providing necessary details such as their contact information, proof of ownership, and any additional supporting documents.
  2. Verification Process: Upon receiving a claim submission, site administrators or moderators review the provided information to verify the legitimacy of the claim.
  3. Approval or Rejection: Based on the verification process, the claim is either approved or rejected. If approved, the user gains ownership of the listing and can manage it accordingly. If rejected, the user is notified with a reason for rejection.

In WordPress Dashboard → Claims you will see a list of all claims submitted for your listings

By opening any of those in admin you will see details about the claim:

you will have to take action for such request by changing it status:

By default, all new claims come with the status “pending”.

You can change it to Approved, Rejected, or Completed:

  1. Approved – Setting the status as Approved will generate a WooCommerce Order for the package and assign the listing to that package. The user will be notified by email about the new payment with a link to it. By paying for that order, they will automatically claim the listings. The system will assign the new package to their account and transfer the ownership of the claimed listings. (The WooCommerce Order status has to be set as Completed). Listings will be set as “verified”.
  2. Completed – In case you don’t use Paid Claims, or don’t want the user to pay via the website, you can set it directly as Completed. This will also automatically change the ownership of the listing to the new user. Listings will be set as “verified”.
  3. Rejected –This will notify the user about their claim being rejected. You can delete the claim after that.

Make sure to enable and configure emails for all those actions in Listeo Core → Claim Listings

Site administrator can manually verify listing by editing listing from the site admin account and ticking “Verified Listing” checkbox.

If necessary you can change listing ownership (assign listing to another user) with using “Quick Edit”: